Data Policy
(Last Updated: August 2026) At Bitsware, we are committed to helping businesses leverage cloud technology securely and confidently. We understand that the information you entrust to us is valuable, and protecting your data is one of our highest priorities. This Data Policy explains how we collect, use, store, protect, and disclose information when you use our websites, applications, and services, including Business Bits and other solutions offered by Bitsware.
Information We Collect
We may collect the following types of information: Information You Provide When you: Contact us Request a demo or quotation Register for our products or services Purchase or subscribe to our solutions Submit support requests We may collect information such as: Name Company name Email address Phone number Billing details Business information User account information Customer Data When using our products and services, you may upload or create business data, documents, files, transactions, reports, or other information ("Customer Data"). Customer Data always remains your property. Automatically Collected Information To improve our services, we may automatically collect: IP address Browser type Device information Operating system Pages visited Usage statistics Cookies and similar technologies
How We Use Your Information
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We use the information we collect to:
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Provide and maintain our products and services
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Create and manage your account
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Process subscriptions and payments
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Deliver customer support
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Improve product performance and user experience
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Notify you about product updates, security notices, and maintenance
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Respond to enquiries
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Send marketing communications (where permitted by law)
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You may opt out of promotional communications at any time.
How We Handle Customer Data
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Bitsware treats Customer Data as confidential.
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We do not access, review, modify, or share Customer Data unless:
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You explicitly authorize us
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It is necessary to provide technical support
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It is required to maintain or improve our services
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It is required by applicable law or a lawful government request
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It is necessary to protect the rights, property, or security of Bitsware, our customers, or others
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We never sell Customer Data.
visibility How do we handle your information and customer data?
Data Security
Protecting your information is our responsibility. While no internet-based service can guarantee absolute security, we continuously work to maintain industry-standard security practices.
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Secure cloud infrastructure
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Encryption where applicable
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Access controls and authentication
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Regular security updates
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Data backups and disaster recovery procedures
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Continuous monitoring of our systems
Cookies and Analytics
You may disable cookies through your browser settings, although some website features may not function properly. Our website may use cookies and similar technologies to:
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Remember your preferences
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Improve website performance
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Analyze website usage
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Enhance user experience
Sharing of Information
Bitsware does not sell, rent, or trade your personal information. All third parties receiving data are expected to maintain appropriate confidentiality and security standards. We may share information only:
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With trusted service providers who assist us in operating our services
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To comply with legal obligations
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To protect our legal rights
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During a business merger, acquisition, or restructuring (with appropriate safeguards)
Data Retention
Customer Data may be deleted upon account closure, subject to applicable legal or contractual requirements. We retain personal information only for as long as necessary to:
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Deliver our services
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Comply with legal, tax, and accounting obligations
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Resolve disputes
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Enforce our agreements
Your Rights
To exercise these rights, please contact us using the details below. Depending on applicable laws, you may have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your information
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Request restriction of processing
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Object to certain processing activities
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Withdraw consent where applicable
How can you reach us?
If you are not satisfied with the information provided above, or need more information or if you have any questions to be answered or find any concerns or issues with our data and information practices, please feel free to contact us.